FAQs

Frequently Asked Questions (FAQs)

Orders & Payments
What currency are your prices listed in?
All prices across our website are displayed and processed in US Dollars ($).

How can I change or cancel my order?
Because we work quickly to get your orders processed and shipped, there is a very brief window to make changes. Please email us immediately at [email protected] with your order number, and we will do our absolute best to accommodate your request before it leaves our warehouse.

Shipping & Delivery
Do you ship internationally?
Yes! We offer worldwide shipping so you can enjoy Taos comfort no matter where you are located.

How much does shipping cost?
Shipping rates vary depending on your destination and the shipping method chosen at checkout. Free standard shipping is available for contiguous US orders over $150 (subtotal). For international shipments and regions outside the contiguous US, shipping fees will be calculated and displayed at checkout.

How can I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow up to 24 to 48 hours for the tracking link to update.

Returns & Exchanges
What is your return policy?
We want you to love your shoes! Unused, unworn items in their original packaging can be returned within 30 days of the original purchase date.

Please note: Final Sale items and accessories are not eligible for returns or exchanges.

How do I start a return or exchange?
To initiate a return, please visit our online return portal to request a return authorization. You will receive a convenient QR code via email—simply take your package to the designated drop-off location, present the code, and they will handle the rest!

What is Checkout+?
Checkout+ is an optional add-on available at checkout that provides ultimate peace of mind:

Free Return Shipping: If you need to return or exchange an item, your return shipping label is completely covered.

Package Protection: If your package is lost, stolen, or damaged during transit, your items will be replaced at no extra cost.

If you choose not to opt into Checkout+, you can still return your items within 30 days, but you will be responsible for the return shipping costs.

Fit & Care
How should I try on my new Taos shoes?
To ensure your shoes remain eligible for a return if they don’t fit, we highly recommend trying them on indoors on a clean, carpeted surface.

Are your insoles removable?
Many of our sneakers and casual shoes feature our signature removable premium footbeds, which offer exceptional arch and metatarsal support. Please check the specific product description page to confirm if a style features a removable insole.

Contact Us
Still have questions?
We are always happy to assist you! Feel free to reach out to our dedicated support team:
Email: [email protected]
Website: https://www.taoesfotwaears.it.com